Returns, Refunds and Exchange Policy

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

1. Please email to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
Safeword Black
Returns Department Tracking #
860 N Orange Ave, Unit 305
Orlando, FL 32801

Return Exceptions

Some items can not be returned if they are opened. These include DVDs, BlueRays, Toys, Lubrications.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange. This is not only Safeword Black Policy, this is the LAW!

Restocking Fee

All items are subject to a 5% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.


If your clothing item is in new non worn condition, you may exchange your item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.