We want you to be 100% satisfied with every purchase you make at Safeword Black. For this reason we offer a very flexible return policy. Once you receive your order if you are not completely satisfied, send us an email and we will do whatever it takes to resolve your issue. If you receive the wrong size or the wrong item, no problem just let us know and we will arrange a replacement to be sent out right away. Please just note that if it is our fault of course we will cover all expenses, there is no exception to this rule. However if you make the wrong choice we will simply ask that you cover shipping cost, because again we do not make profit off the shipping.
By law the only exception to the rule is for under garments like panties or bra’s these can not be returned as well as swimwear, it is just the law. Also we just ask that all products must include an RA # which you will receive when you contact us and all products be in a condition for resale otherwise we will have to refuse the package. Rest assured that the bottom line is that you will not regret your purchase from our store.
NO HALLOWEEN COSTUME RETURNS AFTER 10/25. No Christmas costume returns after 12/25. Please also note that if you are returning more than one item you will have the choice of 100% store credit or a refund minus 20% for restocking fee.
If in normal wear the merchandise comes in contact with the genital area. For example, panties and pantyhose are considered intimate apparel. However, panties and pantyhose are not the only items considered intimate apparel.
- No returns after 30 days.
- Claims must be made within 7 days of receipt of merchandise.
- No Halloween costume returns after 10-25.
- No Christmas costume returns after 12-25.
- If returned item is more than 50% of order value, 20% restocking fee.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to the address on the recipients package.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, if we agree upon a refund, you should mail your product to the address sent to you by our Safeword Black Support team. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item